About

We cover Norwich city centre and the surrounding areas including: Stoke Holy Cross, Poringland, Caistor St Edmund, Trowse, Cringleford, Eaton, Keswick, Bowthorpe, Costessey, Thorpe St Andrews, Thorpe End, Thorpe Hamlet, Catton, Dussindale, Sprowston, Tuckswood and Lakenham.

We accept online card payments for all our services. We take your security very seriously and your details are safe with us. When you register with us and add your pet’s routine, please also add a credit/debit card to your account.

Dog walks and day care are invoiced monthly in arrears on the last working day of each month via email. Please check your invoice carefully. The system will automatically take payment from your nominated credit/debit card the next working day.

For all dog walks, doggy day-care and ad hoc pet sitting visits:

• 0 – 48 hours prior to a dog walk or pet care visit: Payment in full is charged (no refunds)
• Over 48 hours prior to service or more: No charge, refund in full.

Your trust in us as well as your peace of mind are of greatest importance. While we hope to form strong relationships with all our clients, we also provide geographic evidence that your sitter or dog walker was at your home and spent the requested time with your pets. When one of the Tom and Toto team arrive at your property they will ‘check in’ and when they return your dog after their walk they ‘check out’. This leaves a GPS time and location stamp on your account and is sent to you each time we see your dog with their feedback to you.

We use key safes for all our dog’s homes rather than keeping a set of keys with us. We will bring you a key safe to your meet and greet if you do not have one, or you are welcome to purchase your own. You do not have to install a key safe by your front door. We would recommend installing it somewhere discreet, but somewhere accessible. You can choose your own personal code and we will keep your key safe code secure on our system. They have a number of benefits and mean that your keys will never leave your property. The advantage of having a key safe is that you don’t need to make several copies of your keys, they will make it easier for us to accept last minute request for pet care or offer assistance should there be an emergency.

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Yes we work 365 days a year! We offer our weekend service on a Bank Holiday (solo walks rather than group dog walks) and Christmas Day, Boxing Day, New Years Day and Easter Monday are charged at double rate.

We have a dedicated office team so you can reach us on 01603 927272 any week day between 8:30 am and 5:30pm. If we are unavailable please leave us a message or email us on info@tomandtoto.co.uk