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DOGGY DAY-CARE WITH
TOM & TOT0

It’s a dog’s life!

IF YOU HAVE A SOCIABLE DOG WHO LIKES HOURS OF COMPANY THEN, OUR
DOGGY DAY CARE CENTRE IS FOR THEM!

SEE FOR YOURSELF!

Our brand new doggy daycare center is based at White House Farm in Sprowston. The custom-designed doggy heaven safely houses up to 30 dogs per day and features:

 

  • pawprint-bullet1Opening 8 am-6 pm Monday to Friday
  • pawprint-bullet2Two minutes inside the NDR
  • pawprint-bullet3Drop off 8 am-9 am and collect 5 pm-6 pm
  • pawprint-bullet1Two large heated play rooms with rest spots and comfy beds
  • pawprint-bullet2Engaging natural play equipment to build confidence indoor and out
  • pawprint-bullet1Experienced doggie loving staff
  • pawprint-bullet1Agility, scent work and much more in a structured day
  • pawprint-bullet2Naptime included to let the dogs rest
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We require all our dogs to attend on set days every week as with our dog walks. Our online booking system is quick and easy to use if you need additional days. The dogs are settled, and they get the most out of the day.

FREQUENTLY ASKED QUESTIONS

Are there separate areas for big dogs and small dogs?

There will be a separate puppy creche for the puppies, but we will put similar play styles together, keep your dog in that regular group and match your dog to whom they are most comfortable.

Do all outside areas have high secure fencing?

Yes. Our outside areas are entirely secure with otter fencing, which is 1.8 metres and completely escape-proof!

Are you allowed to visit your dog anytime during the day?

No, unfortunately, to keep the daycare running smoothly, safe and calm for the dogs, our drop-off times are strictly between 8:00 AM and 9:00 AM, and pick-ups will be between 16:00 and 18:00 PM. You will be sent an email at the end of each day with a photo so you know how much fun was had. 

Does our facility offer tours before coming for an assessment?

Yes, we offer tours but only in the evenings at 6 PM when no dogs are in the daycare. If you have an assessment morning booked, you can come and look around when you drop your dog off.

Is there an emergency veterinary clinic on call in case of a medical emergency?

Yes, we are registered at Taverham Veterinary surgery. We are all canine first aid trained and can care for dogs with any minor scrape or illness. In the case of any medical emergency, you will be contacted, and your dog will be taken straight to the surgery.

What kind of training does our staff receive?

All our staff has canine behaviour, dog body language, multiple dog management, and first aid training, along with at least two years of experience working in the animal industry. We have qualified dog trainers, groomers, behaviourists, and canine first aid instructors in our current team. Most of our team have worked for Tom and Toto as dog walkers for a few years. Together, we have cared for dogs since 2013.

Will dogs be supervised at all times?

Yes, all dogs will be supervised at all times, including nap times. To ensure appropriate, safe, and positive interactions, we have a strict staff ratio to dogs and ensure we have sufficient staff to cover breaks.

What do we do if there is a dog fight?

Not every dog will enjoy daycare, so we want all dogs that attend to be relaxed and have fun. Despite the best supervision, care, and training, dogs occasionally disagree. To minimize the risks of any fights happening, we always do our initial assessment for every dog that enters our daycare centre. Our staff will consistently monitor the dogs. Should a squabble occur, we will be there to move them apart within seconds. We can try dogs in other groups and areas with several different play spaces available to ensure all dogs get along.

How do we take daycare payment?

We accept online card payments for all our services. When you register with us and add your pet’s routine, please add a credit/debit card to your account. Invoices are sent via email and the system will automatically take payment from your nominated credit/debit card the next working day.Daycare centre days are invoiced monthly in advance. Invoices are sent on the 20th for the following month.

REGISTER FOR YOUR SPOT IN OUR DAYCARE!