Yes. Our outside areas are entirely secure with otter fencing, which is 1.8 metres and completely escape-proof!

No, unfortunately, to keep the daycare running smoothly, safe and calm for the dogs, our drop-off times are strictly between 8:00 AM and 9:00 AM, and pick-ups will be between 16:00 and 18:00 PM. You will be sent an email at the end of each day with a photo so you know how much fun was had. You will also be invited to join our VIPP lounge (for very important pet parents). This is our private Facebook group and here we post events, tips, news and updates and most improtantly lots of pictures daily so you can see what your dog is getting up to.

Yes, we offer tours but only in the evenings at 6 PM when no dogs are in the daycare. If you have an assessment morning booked, we will show you around when you drop your dog off. Please watch our videos on our instagram page for more insight into life at the centre and what the facilities look like (@tomandtoto)

Yes, we are registered at Taverham Veterinary surgery. We are all canine first aid trained and can care for dogs with any minor scrape or illness. In the case of any medical emergency, you will be contacted, and your dog will be taken straight to the surgery.

We offer memberships in three levels. They provides you with the 5 star daycare services for 51 weeks of the year (with one week off for everyone at Christmas). The annual cost is spread evenly across the year in 12 equal monthly payments. E.g for one day per week your monthly payment is calculated as follows: £45 x 51 / 12 months= £191.25

While you might feel you don’t need a session on occasion – your dog will be so much happier and relaxed for attending consistenly which will make you happier too! They thrive on routine and become more settled dogs in daycare and at home with you.

If there is a day you can’t attend due to vet visit or holiday you can reschedule these to an alternate day within two months (*subject to availability). We know things come up, and we want to stay flexible.

The membership system will give you the security of keeping your dog’s daycare space and give you flexibility in your membership, when required. 

All our staff has canine behaviour, dog body language, multiple dog management, and first aid training, along with at least two years of experience working in the animal industry. We have qualified dog trainers, groomers, behaviourists, and canine first aid instructors in our current team. Most of our team have worked for Tom and Toto as dog walkers for a few years. Together, we have cared for dogs since 2013.

Absolutely, dogs will be supervised at all times, including nap times. To ensure appropriate, safe, and positive interactions, we have a strict staff ratio to dogs and ensure we have sufficient staff to cover breaks.

Not every dog will enjoy daycare, some don’t like that many friends which is fine and for those dogs we can offer group walks with a couple of friends. We want all dogs that attend to be relaxed and have fun so vet all dogs thoroughly before they join and during thier settling in session. Despite the best supervision, care, and training, dogs occasionally disagree. To minimise the risks of any fights, our staff will consistently monitor the dogs and put them in suitable groups with friends. Should a squabble occur, we will be there to move them apart within seconds. We can try dogs in other groups and areas with several different play spaces available to ensure all dogs get along.