Grooming Terms and Conditions

 

DOG GROOMING TERMS AND CONDITIONS

By booking a groom with us, the client understands & consents to the conditions below:

• The client will give 48hrs notice should they need to reschedule or cancel an appointment.
• We will charge the full booking price for the time booked for failure to give the required notice or for no show’s.
• The client agrees their dog fully vaccinated and receives regular flea and worming treatment.
• The client will register on the Collar App and disclose all required information regarding the health, wellness, neutering status, and behaviour of their dog.
• We cannot accept female dogs in season for grooming.
• The client agrees that the groomer will not be held liable or responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, shaving, or any other mishap caused by non-disclosure of the dog’s medical condition or behaviour.
• If the dog attempts to bite any of the Tom and Toto staff, a muzzle may be used or at the discretion of the groomer, treatment may stop and the client will pay for all work done to that point.
• We will take care and time with nervous dogs. If however we feel they are becoming too stressed we will stop the groom and the client will pay for all work done to that point.
• If the client’s dog’s behaviour is the cause of any injury to the dog or any Tom and Toto staff, the client agrees to cover any veterinary or medical expenses.
• If the client’s dog harbours any parasites, we will clear them at the client’s expense.
• If the dog’s health causes concern, Tom and Toto will contact the client and, if necessary, obtain veterinary treatment at the client’s expense
• If the client fails to collect their dog within 30 minutes after the agreed collection time, they will pay any extra costs due. Please note we may have to adjust collection times during the groom if it is more difficult or taking longer than expected due to coat condition or dog’s behaviour.

 

MATTING RELEASE

The need to remove matted hair is a necessity. When a coat becomes tangled beyond the ability to brush or comb through it the most humane method is to shave off the matted hair. Shaving may seem severe, but it is the fastest and least stressful way to groom a matted pet.

Matted coats can cause the following problems:

1. Skin irritation caused by dirt, dander and parasites trapped under the matted hair
2. Sores and hair loss: As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin
3. In severe cases, maggots can infest skin sores
4. It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is a chance that your pet’s skin may become irritated from being clipped so close
5. Ear bruising or hematoma bleeding due to excessive head shaking after removal of mats can occur.

 

• The client understands that the procedure takes extreme care and extra time and will therefore be additional charges depending on the severity of matting
• The client hereby releases Tom and Toto from responsibility for the above-mentioned shaving process and any problems that many be uncovered or occur during said procedure
• The client agrees to pay all charges for said procedure
• Should the dog require veterinary care during or after the procedure, we would contact the client to make arrangements and the client agrees to pay all veterinary fees.