Reviews

What Do Our Customers Say?

    5 star review  We used Tom and Toto for the first time today. Even though we only called yesterday, Emma was great and came round this morning to meet out puppy, and then has thoroughly worn her out this evening playing in the garden. Plus she sent us some great pics!

    thumb Andy Blanshard
    4/28/2017

    5 star review  A lovely service. We have great confidence with them taking care of our two bonkers dogs. The dogs are well looked after whilst having fun and games with the Tom & Toto team. The booking system is really handy and easy to use. ★★★★★

    thumb Matthew Taylor
    3/30/2016

    positive review  I cannot recommend Tom&Toto enough. If I could give them 10 out of 5 I really would. I never, ever leave reviews but the service(s) this company provides is outstanding. For the past two years I have regularly relied on Tom&Toto to visit my rabbits and have never once had an issue. Having Tom&Toto enabled me to continue my life, visiting friends and family at weekends whilst knowing that my darling bunnies would be given quality attention and care. Even when my rabbits were unwell or needed extra things done (like being groomed or given medication) the team were happy to do so. Nothing ever seemed too much trouble and I think it’s highly unlikely I’ll ever find a rabbit visiting/sitting service like it. On some occasions Tom&Toto looked after the bunnies for a week or more at a time whilst I was abroad. The photos and updates provided me with so much reassurance and allowed me to relax and enjoy time away. When planes were delayed or cancelled Tom&Toto were accommodating in squeezing in visits around their busy schedule to make sure the rabbits would be fed, cleaned and given cuddles and kisses. Everyone at Tom&Toto is friendly, reliable and it is so, so, so obvious that they care about the pets that they look after. Being able to leave my rabbits at home in an environment they are comfortable in took out so much stress of leaving them, not only for me but for them. Having used such an exceptional service I would never, ever consider putting my rabbits into a boarding centre or using a different company in the Norwich/Norfolk area. I honestly can’t thank the team enough and have huge amounts of gratitude. Now that I’ve moved area, I know it’ll be a tough job finding people who are so dedicated, caring and skilled. Thank you again Tom&Toto! Words can’t really sum up how brilliant this company is!

    thumb Elly Williams
    9/29/2018

    5 star review  Jo at Tom and Toto looked after my 11 week old puppy, Ralph, whilst I was out of the country for 3 nights. I used the overnight service along with pack walks, which would be the first time Ralph fully socialised with other dogs. I was very impressed by the communication and updates from Jo. She sent photos and videos of Ralph having fun with his new friends and I loved seeing his confidence unfold in her care. I came home to a clean home and a tired puppy who seemed almost disappointed that it was his mum and not Jo appearing! I wouldn't hesitate to recommend Tom and Toto to my friends who needed puppy care or dog walking services. I am so thrilled to have found Jo as it is obvious to see the passion and love she has for the pups and her job. 5 stars *****

    thumb Barbs Murray
    5/04/2017

    5 star review  Emma from Tom & Toto came in to look after my two border collies while we were away for the week cycling the C2C. As always a very professional service, very reliable and we appreciated the regular text updates. Happy to reccomend them.

    thumb Andrew Gibson
    6/16/2016

    5 star review  We used their services for our 7 yr old border collie. He was a rescue and I didn't feel comfortable putting back in a kennel in case it made him regress. They were amazing. I got updates and pics. He socialised with other dogs and is exactly the same happy dog we left. So so glad we were recommended their services and will definitely use them again.

    thumb Donna Edwards
    7/28/2017

    5 star review  We have used Tom and Toto for several years and the service has always been reliable, flexible and they have helped us at short notice on numerous occasions. Poppy loves her walks with Sarah and Emma and I love the photos of Poppy enjoying herself ��

    thumb Anne Osborn
    2/20/2017

    5 star review  Tom and Toto provide such excellent care and love for animals and I would not hesitate in recommending them. We have just returned from our first holiday without our puppy and he was so well looked after by Emma and the team. Emma kept in touch throughout and sent pics of Jasper enjoying himself so our minds were at ease straight away! So a massive THANK YOU to you all, for such loving care! xx

    thumb Dawn Self
    4/04/2016

    5 star review  Your pets will be in very safe hands 🙂

    thumb Amy O'Toole
    2/21/2014

    5 star review  The BEST service for looking after your pets.

    thumb Mark Howes
    12/25/2013