Choosing a dog day care isn’t just about convenience or location—it’s about trust. In the UK, any professional dog day care must be licensed by the local council under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. This isn’t a tick-box exercise—it’s a framework designed to protect your dog’s safety, wellbeing and happiness.
To gain a licence, day care providers must meet strict standards set out in DEFRA guidance. This covers everything from staffing ratios and supervision to cleanliness, ventilation, rest areas and emergency procedures. Licensed facilities are also inspected regularly, meaning standards must be maintained—not just met once.
What does this mean for your dog? Firstly, safety. Licensed day cares must ensure secure premises, safe group play and careful dog matching based on temperament, size and play style. Secondly, welfare. Dogs must have access to rest, fresh water, enrichment and a calm environment that prevents stress or over-arousal. Thirdly, accountability. If something isn’t right, there is a governing body overseeing the business.
Licences are also star-rated (1 to 5 stars), giving you a clear indication of the quality and consistency of care. Higher ratings reflect not just compliance, but a commitment to going above and beyond minimum welfare standards.
When choosing a dog day care, always ask to see their licence, check their star rating, and don’t be afraid to ask questions. How are dogs grouped? Where do they rest? What happens in an emergency?
Ultimately, licensing exists for one reason: to ensure your dog is safe, cared for and genuinely enjoying their day. It’s not just paperwork—it’s peace of mind.
Ask us about our 5* licensed facility if you are considering daycare for your dog in Norwich HERE
